Legal

Refund & Cancellation Policy

Last updated: August 31, 2026

This policy explains how to cancel a paid plan with Next Chapter Skills Private Limited ("Next Chapter Skills," "we," "us"), and when we issue a refund. It applies to every paid plan we sell across our products — currently ApplicantSpace, and Project Vertex and NextStep when they launch (together, the "Services").

Everything we sell is a digital service delivered over the internet and made available immediately on payment. Nothing is physically shipped — see our Shipping & Delivery Policy.

1. Try before you pay

ApplicantSpace has a free plan. You can create an account, add your resume, and use the product before you pay us anything. We mention this first because it is the reason the rest of this policy is written the way it is: you are not asked to buy a plan before you have seen what it does.

2. How billing works, and cancelling

Every paid plan is a single charge for its term. Nothing renews automatically. When the term you paid for ends, the plan simply lapses to the free plan — we do not charge you again unless you choose to buy another term. There is no subscription to cancel to avoid a future charge, because there is no future charge.

You can stop using a paid plan at any time, and you can close your account from your settings or by writing to info@nextchapterskills.com from the email address registered on the account. There is no cancellation fee and you do not need to give a reason. You keep access to your own data on the free plan.

3. Refunds on a term you have started

We do not refund a term that has already started. You keep the access you paid for until that term ends. We do not issue partial or pro-rata refunds for the unused remainder of a term, and we do not refund a term on the basis that it went unused. The exceptions are in the next section, and they are not discretionary.

4. When we do refund

We refund in full, to the original payment method, where:

You were charged more than once for the same plan and period — we refund the duplicate charge
Your payment succeeded but your plan never activated and we could not activate it for you
You were charged in error — for example, after a cancellation had already taken effect, or at an amount that does not match the plan you selected
We withdraw a paid service you are in the middle of a period on — we refund the unused remainder in that case

These are not discretionary. If one of them applies, you do not need to argue for the refund — tell us and we will process it.

5. How to request a refund

Write to info@nextchapterskills.com or call +91 93530 36483 (Mon–Saturday · 11am–9pm IST). Include the email address registered on your account and the payment reference or transaction ID from your bank, card or UPI statement, so we can find the exact payment.

We acknowledge refund requests within 2 business days and tell you whether it is approved, along with the reason if it is not.

6. How refunds are processed

Approved refunds are issued to the original payment method through the payment gateway that processed the payment. We cannot refund to a different card, account, or UPI ID — this is a restriction of the payment networks, not a policy choice.

We initiate an approved refund within 5 business days of approving it. How long it then takes to appear on your statement is set by your bank or card issuer, and is typically a further 5 to 7 business days. Payments made in Indian Rupees are refunded in Indian Rupees, for the amount charged.

7. Taxes on refunds

Plan prices shown in Indian Rupees are inclusive of GST. Where we refund a payment, we refund the full amount you were charged, including the GST component, and issue a credit note against the original tax invoice.

8. Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute, and a chargeback raised without contacting us may result in the account being suspended while the dispute is open. Raising a chargeback does not remove your right to a refund under this policy; it just makes it slower for both of us.

9. Changes to this policy

We may update this policy as our products change. The version in force is the one published here on the date of your payment, and the date at the top of this page tells you when it last changed. Material changes will be notified to account holders by email.

10. Company details and contact

Next Chapter Skills Private Limited
CIN: U62099KA2025PTC204478 · GSTIN: 29AAKCN5866A1Z7
Registered office: Site No. 5, K No. 18/4/5, Yellukunte, Begur, Bangalore South, Bangalore – 560068, Karnataka
Corporate office: Unit 101, Oxford Towers, 139 HAL Old Airport Rd, Kodihalli, Bengaluru – 560008, Karnataka

Support: info@nextchapterskills.com · +91 93530 36483 · Mon–Saturday · 11am–9pm IST